First and foremost, you want your lobby to be welcoming . It should be a place clients tone inspired to sit depressed and pass more or less time . And it’s a overconfident feedback loop . A welcoming ambiance will encourage guests to mess about, and people relaxing and enjoying the space volition create a welcoming ambiance . But how do you get the ball rolling ? A lot of it has to do with layout.
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Anyone who’s ever worked in client service screws shucks well that a uncivil customer gos worse service . Why ? Would you be motivated to help out someone who was uncivil, patronising or instantaneously abusive toward you ? No ? Well, you can bet that the front desk agent won’t be either . It’s worth remembering that front desk agents exert a lot of index in a hotel.
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