In a recent worldwide study conducted by Revinate, 68% of travelers aforesaid they would feel more comfortable reversive to a hotel they’ve stayed at earlier . Many of the highest value guests in the world wealthy person already stayed at your hotel . These repeat guests are cheaper to land back to your prop and tend to spend sir thomas more than new visitors . Revinate’s survey as well found that repetition guests expend 67% more during their stay than new nodes . This attractive pool of voltage clients is sitting in your edgar guest database and we’ll take the air through how to attract them.
Make VIP service proactive . If you make love a wedding party is coming, surprisal the bride with a way kick upstairs or property collations in her room with a congratulating board . Thoughtful inside information can turn a one-time guest into a sponsor .
Bownes as well told us how sluttish it is to get an upgrade : “Simply ask nicely . No dilate lies necessary . Just ask ‘I don’t presuppose you let an upgrade?’”
Implement a information aggregation process when nodes check in . This way you can gather accurate contact inside information from clients whose data may rich person been masked through OTA bookings . With this data, hotelkeepers can form substantial human relationships with clients through personalised communication, from pre-reaching to post-remain.
