I ’ve doomed consider how many hotels I’ve stayed in . Hundreds, for certain, and on every continent omit Antarctica . From beach-slope resorts in St . Kitts to a rarified, soaring high-climb in Tokyo, to a castling-adjacent treehouse on the north coast of Scotland, I’ve stayed in some truly cover girl spots . I’ve likewise stayed at tumble-down dives in Vegas with rust faucets and carpetings so thin you could see the concrete underneath . The memory of the latter still makes me urge.
Measuring client service performance with customer service surveys is the topper way to flag areas of melioration for your hotel; its besides a slap-up way to find out where you surpass . The bulk of customers delimitate service by how speedily and efficiently their payoff was addressed and fixed . Take your surveys gravely and admit your staff in the process.
Even if you fully prepaid for your room at a third-party booking web site, the hotel volition still want to see a credit card at check-in for sequent charges and repair fees (if applicable, and ugh) . The hotel is not charging you twice—if you booked anywhere but through the hotels functionary site, you havent been charged yet for those fees when you promenade up to the response desk; youve only if paid the room rate.
You don’t have to tip your hotel housekeeper, but these tireless stave members are often disregarded when it get alongs to tipping, so the money can go a hanker way for them . The Bureau of Labor Statistics reputations that the national mean hourly pay for hotel housekeepers is $13.47, well below the $27.07 meanspirited hourly wage for all occupations in the U.S.
