It ’s no hole-and-corner that health and safety are top of mind for travellers in the rebound . In fact, Revinate’s survey reads that safety, cleanliness, and pandemic adventure-mitigating measures are top precedences for travellers - even topping cost and location as decision-devising factors for the start time always . Hotels sounding to minimise cancellations are wise to create pre-arrival “make clean theater” hunting expeditions educating guests astir health touchstones taken on prop and in destination to boost confidence lead up to every trip-up . Running runs that communicate health measures that your property has taken can too influence guests to book with your hotel in the offset home . During times of uncertainness, clear and lucid communication is the key to inculcation sureness and driving bookings.
The hotel industry is unique in that every department is reliant upon another . Your front desk connects cant curb guests into suite if your housekeepers oasist cleaned them; your housekeepers cant cleanse them if your laundry department hasnt supplied them with linens . Relating associate performance to the hotels overall performance impregnates intent . When your employees know that what they do has a fundamental effect on guest experience and hotel functioning, they ask thomas more pride in their work and understand their importance in the experience .
Hidden fees, complex cancellation policies, and resultant deposits are just about of the surprises that may show up on your hotel charge at checkout time . Follow these five-spot steps to avoid dagger shock.
Always control the Reviews BEFORE you BOOK YOUR HOTEL ! Not all hostellers are dependable, and not all edgar guests are on the well side!
