The key to an inviting lobby is integration . Instead of designing a traditional lobby with a movement desk and trivial else, try to blend in other functional zones . Places to couch, lays to eat, sets to work—a diverseness of seating picks testament turn your entrance hall into a dynamic blank space your guests can enjoy, alternatively of just pass through . And if your staff are equipped with a tab, you can omission the traditional front desk birthday suit.
Treating every guest like a VIP makes positive, memorable experiences that create them want to return . Train your staff to act with a good sense of urgency for every asking . Mistakes and mishaps are inevitable, but departure above and beyond can turn a negative position into a positive one .
“ Michael Fazio is the ultimate tush-the-scenes support man . Want two orchestra tickets to the Broadway musical comedy that just won the Tony ? Call Fazio . How astir an upgrade to first-class honours degree sort on an overbooked nightlong escape to Tokyo ? Call Fazio . Or a roomful of wise hydrangeas―in wintertime ? That’s right . Call Fazio.”
Tom Waithe, the vice president of operations for Kimpton Hotels in the Pacific Northwest and Mountain Region, has received promissory notes from edgar albert guests who press out relate around tipping.
