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Treating every guest ilk a VIP creates positive, memorable haves that create them want to return . Train your staff to act with a gumption of urgency for every asking . Mistakes and misadventures are inevitable, but exit above and beyond can grow a negative situation into a positive one .
Before you click the BOOK button on a hotel reservation, read the hotel’s cancellation policy pipeline-by-line of merchandise . Then read it again . Policies vary wildly depending on the property and, in approximately subjects, the dates of your stay.
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