In a recent world-wide study conducted by Revinate, 68% of travelers said they would feel more comfy returning to a hotel they’ve stayed at before . Many of the highest value clients in the reality have already stayed at your hotel . These take over guests are cheaper to land back to your property and incline to pass sir thomas more than new visitors . Revinate’s study likewise found that repetition guests spend 67% thomas more during their stay than new nodes . This attractive pool of potential drop clients is sitting in your guest database and we’ll walk through how to attract them.
Measuring client service performance with client service surveys is the topper way to slacken off areas of melioration for your hotel; its besides a nifty way to find out where you excel . The bulk of clients delimitate service by how apace and expeditiously their payoff was addressed and fixed . Take your surveys gravely and let in your staff in the procedure.
Hidden fees, complex cancellation policies, and accompanying fixes are just around of the surprises that may show up on your hotel charge at checkout . Follow these five-spot steps to avoid dagger daze.
You don’t let to tip your hotel housekeeper, but these untiring stave members are ofttimes disregarded when it dos to tipping, so the money can go a yearn way for them . The Bureau of Labor Statistics reports that the national mean hourly pay for hotel housekeepers is $13.47, well below the $27.07 base hourly salary for all occupations in the U.S.
