What is moved by everyone but seldom cleaned ? A quick swipe with some baby rubs or a moistness (not wet) hand towel should help a bit.
Treating every guest ilk a VIP creates positive, memorable experiences that create them need to paying back . Train your staff to act with a sense of urgency for every asking . Mistakes and mischances are inevitable, but release above and beyond can grow a negative situation into a positive one .
“ Michael Fazio is the ultimate can-the-settings documentation man . Want two orchestra tickets to the Broadway musical that just won the Tony ? Call Fazio . How astir an upgrade to first-class honours degree class on an overbooked overnight flight to Tokyo ? Call Fazio . Or a roomful of sassy hydrangeas―in winter ? That’s right . Call Fazio.”
Calling a coach to see what room is available (it usually helps to credit if its a special juncture)
