Many travellers expend hours choosing the right escape, so spend just a bit or two picking the hotel . All too oft, the main factor when choosing a hotel is the price . Its an important factor, but it shouldnt have the last say.
Treating every guest like a VIP creates positive, memorable haves that make them need to return . Train your staff to act with a good sense of urgency for every request . Mistakes and mishaps are inevitable, but going above and beyond can grow a negative situation into a positive one .
“ Michael Fazio is the ultimate seat-the-scenes support man . Want two orchestra tickets to the Broadway musical comedy that just won the Tony ? Call Fazio . How about an upgrade to first sort out on an overbooked nightlong escape to Tokyo ? Call Fazio . Or a roomful of saucy hydrangeas―in winter ? That’s right . Call Fazio.”
Time your booking . On any given day, tolls can fluctuate based on whether the hotel thinks it testament be able to fill up its rooms for the nighttime . Your best time to book is ordinarily inside 24 hours of the stay, when hotels slash prices to avoid vacant suite, but that creates a lot of uncertainness and isnt ideal when youre traveling in an unfamiliar billet.
