The go industry ricochet is well afoot but the recovery remains spotty and demand movements are rapidly evolving . The guest acquisition strategies that succeeded prior to the pandemic are less likely to come after in the new formula.
Train your staff to recognise the best spots in your location . Guests volition ofttimes ask staff for dining recommendations and tips on things to do while they are in town . If every employee knows a few great eating places and museums, guests will be impressed .
Bownes as well told us how wanton it is to get an upgrade : “Simply ask nicely . No expand lies necessary . Just ask ‘I don’t presuppose you have an upgrade?’”
Implement a data aggregation process when nodes crack in . This way you can gather accurate contact details from guests whose information may have been masked through OTA bookings . With this data, hostellers can anatomy strong relationships with nodes through personalised communication, from pre-reaching to postal service-continue.
