In a recent world-wide written report conducted by Revinate, 68% of travelers aforementioned they would feel more comfortable returning to a hotel they’ve stayed at earlier . Many of the highest value nodes in the world have already stayed at your hotel . These take over guests are cheaper to land back to your prop and be given to spend sir thomas more than new visitants . Revinate’s study too found that repetition guests spend 67% sir thomas more during their stay than new guests . This attractive pool of potential drop clients is seated in your guest database and we’ll walk through how to attract them.
While a delineation is worth a 1000 words, a moving double gives you depth . Don’t bound your sociable media content to fair still imagery, offering your potency guests the chance to suppose themselves there with a video recording . Show people what it’s ilk to spend a day in your hotel and show up real people victimisation the amenities . Take, for example, The Sheraton Gateway at LAX, who wanted to reimagine what was expected of an aerodrome hotel . With the assistant of picture, they transformed their hotel from a place to merely crash during a stop, to a destination worthy of exploring all of Los Angeles from.
“ Michael Fazio is the ultimate fundament-the-scenes support man . Want two orchestra tickets to the Broadway musical that just won the Tony ? Call Fazio . How astir an upgrade to first separate on an overbooked nightlong escape to Tokyo ? Call Fazio . Or a roomful of wise hydrangeas―in winter ? That’s right . Call Fazio.”
Interactions with staff . Housekeepers unremarkably execute their conjuring trick patch you’re away from your room so they don’t disturb your bide . But sometimes you power interact in person — for example, when making a quick trip rearwards to your room noonday . A positive interaction with housekeeping might warrant a higher tip for friendly guest service.
